Polityka zwrotu kosztów

We value your shopping experience and hope you enjoy your product! If you wish to return a product for a refund, please review the Return Policy below to ensure all conditions are met. If you believe your product is defective, please refer to the Limited Warranty section and follow the procedures provided.

Order Cancellation Policy

We understand that plans can change. Our cancellation policies are as follows:
• Cancel within 24 hours: If your order has been paid for but not yet shipped, you can cancel it free of charge within 24 hours.
• Cancel after 24 hours: If your order has already shipped, a 5% service fee will be charged to cover logistics interception costs.

Return Policy

We offer a 30-day no-questions-asked return and exchange service:
• Within 30 days: You may return the product for any reason, but a 10% service fee and return shipping costs will apply. (Shipping costs: Netherlands/Belgium: €20; France/Poland: €25; Spain/Italy: €40)
• After 30 days: We do not accept returns or exchanges. For exceptional cases, please contact customer service and we will do our best to assist you.

Return Process Requirements

To return an item, you must request a Return Material Authorization (RMA) number and send the following documents by email to support@navee.tech:
1. Reason for return
2. Order number (invoice or proof of purchase)
3. Product serial number

Return Procedure

Once we have received the required information and verified that the conditions are met, we will send you an RMA number and shipping instructions. After receiving and inspecting the product, we will notify you whether your refund has been approved or denied.
• If approved: Your refund will be credited to your original payment method within 2-7 business days.
• Return shipments may incur restocking and shipping costs.
• NAVEE covers the shipping costs for the replacement of the same item during the return period.
• NAVEE does not charge restocking or shipping fees for returns of defective products, items shipped in error, or items not as described on the website, as long as the return occurs within the specified period.
• If the returned product is not defective, was not shipped in error, or matches the description on the website, we will:
Reship the item at your expense, or
Deduct the initial shipping costs covered by NAVEE and any restocking fees from the refund amount.

Instructions for online payment refunds

• Refunds are calculated based on the exchange rate on the day of the refund. Daily fluctuations may cause differences from the original amount.
• Payments and refunds are processed in euros (EUR). If you paid in another currency, the conversion rate is set by your bank. NAVEE does not participate in currency exchange.

No Return Policy for Parts

All sales of parts are final, even if new and unused. Parts are sold "AS IS."
Price Guarantee and Promotions
• Discounts and flash deals are valid only on the day of the promotion.
• The NAVEE Price Guarantee does not cover price differences for items purchased during flash deals.
Contact Us
To request a return, send an email to support@navee.tech attaching your receipt or invoice.